Overview

This section describes this manual, how to contact technical support, and describes Expert Mode.

This document describes some basic tips and general guidance on how to harden RadiantOne so that security risks are reduced as much as possible.

This manual is intended for administrators who are responsible for hardening RadiantOne against security threats. This guide provides best practices and general recommendations. The RadiantOne Administrator must decide which items are applicable to their environment and corporate policies.

Before contacting Customer Support, please make sure you have the following information:

• Version of RadiantOne
• Type of computer you are using including operating system
• The license number for the software
• A description of your problem including error numbers if appropriate

Technical support can be reached using any of the following options:

• Website: support.radiantlogic.com
• E-mail: [email protected]

Some settings in the Main Control Panel are accessible only in Expert Mode. To switch toExpert Mode, click the Logged in as, (username) drop-down menu and select Expert Mode.