My First Review

Through this chapter we will guide you to configure and operate your first access certification review with a typical example.

Four types of review can be configured:

• Repository accounts review, to review all accounts in the selected repositories,
• Group membership review, to review all group and their member accounts in the selected repositories,
• Application access rights review, to review all access rights in the selected applications,
• Safe permissions review, to review all access rights in the selected CyberArk PAM Safes if you have enabled PAM Booster.

In this chapter, we will configure and launch an application access rights review. The repository accounts review and group membership review use the same principles, and a dedicated documentation is also available for the PAM Booster Designed for CyberArk.

The ACME company is a mid-sized company of roughly 1000 people, they are operating in the US and ran public last year. Therefore they need to comply with SOX constraints. As part of this, their finance systems must be reviewed on a quarterly basis to ensure that access rights are properly configured.

Financial systems are made of three applications:

• Elyxo
• SAGE
• SAP

In the following chapters, we will discover how to configure and operate an access certification campaign as well as the remediation process to comply with SOX on this perimeter.

We consider that data has already been loaded and correlated:

• Identities are loaded
• Line managers are loaded
• Elyxo, SAP and SAGE applications are loaded and accounts are reconciled with their respective owners
• Application managers are configured (both business owners and technical owners)

Applications to review

The first step "1. Refine Perimeter" is to define the review campaign perimeter: What needs to be reviewed. In our context we want to review ALL access rights on the following applications:

• Elyxo
• SAGE
• SAP

You to choose the applications to review using two different methods, "Static Selection" or "Selection by Tags". The first method is to pick in the list the applications, so here to select SAGE and Elyxo applications:

The second method consist of using Tags, which could be very useful when the number of applications to select is high. In the example below, we are using tags ISO27002 and SOX to choose the three required applications:

Please note, four steps are required to configure a review campaign:

1. The first step helps you refine your review perimeter,
2. The second step helps you define the review strategy,
3. The third step shows the data which will be reviewed,
4. The final step concerns review campaign information and launching the review.

ALL selected data MUST be reviewed, the reviewer is automatically identified based on the entries to be reviewed as configured in the second step "2. Define Review Strategy".
For example:

• user accounts are reviewed by the line manager
• technical accounts are reviewed by the application owner

Accounts Review Perimeter

To refine the review perimeter, the advanced mode in the first step allows you to include or exclude some types of accounts. For example: User accounts, technical accounts, orphaned accounts and leaver accounts

You can configure that only some accounts will be part of the review, either by playing with the options (user accounts, orphaned accounts, ...) or by tagging the accounts you want to include in your review thanks to the account search interface.

This is super flexible as it can be for instance used to review only accounts with some attributes or characteristics such as:

• Accounts from people working in a given division / country / ...
• Accounts with a given sensitivity level
• Accounts with given controls defects
• ...

In our use case we want to review ALL accounts, so lets keep the default configuration

Accounts Tag

To identify some specific accounts or some specific permissions, creating tags allows you to filter on them. Creating tags should be done before the review configuration.

For example, to create a tag and filter on accounts that contain "adm" in their login to select most of the administration accounts, go to account search pages and enter in the smartsearch the rule that correspond to your need. And click on "Bulk add a tag in search results" to create your new tag. This new tag can be use to refine the perimeter of your review.

Permissions Review Perimeter

Once again you can refine your review perimeter in this section by selecting only some permissions to review. In order to do so, you have to tag the permissions that will be part of the review perimeter thanks to the permission search interface.

This is super flexible as it can help you to review only some permissions such as:

• Sensitive permissions
• Permissions with given controls defects
• Admin permissions
• ...

Keep in mind that at the end the review configuration, only the lines whom BOTH accounts and permissions are part of the perimeter will be part the review.

In our use case we want to review ALL permissions, so lets leave this part empty.

Incremental Review Strategy

This section will help you to leverage previous access certification campaigns. When enabled, previous review status will be used to "prefill" review status and review comment.

This happens only when:

• The entry has been reviewed in the configured time frame (A valid entry is an entry which has been reviewed in the last X days)
• In case of an user account, account owner characteristics have not changed since the last review:
  • Organisation
  • Job Title
  • Internal status

You can also chose to simply remove those entries from the review perimeter if needed (if for instance you only want to review changes that occurred since the last review date, without displaying valid entries)

We won't use this feature for now as it is our very first access review campaign, so let's keep the default values for now

Reviewer Strategy

This last section helps you to further refine the reviewer strategy.

RACI principle is enforced, as a result there is only ONE reviewer accountable for each entry to review.

• In case of several application owners configured in the system, only one application owner is picked (the one who is not 'delegated')
• In case of several direct line managers configured in the system, only one direct line manager is picked. Keep in mind that as a best practice, DO NOT configure several direct line managers in your system as it could leads to duplicated lines in some analytics

You can, for application owners, to review ALL the accounts, including user accounts.

This can be useful if for instance you need to review "privileged permissions" such as admin access rights granted to admin user accounts (accounts whom login is starting with adm_ for instance). In this particular use case, you will most probably want to have those accounts reviewed by the application owner instead of the IT department line manager of the user accounts owners.

Finally you can configure a default reviewer which will be used when no valid reviewer is found for a given entry. This is the case if:

• A user account owner does not have any direct line manager
• The user account owner is no longer part of the company
• The user account owner does not have an email address
• An application does not have any business owner
• The application business owner is no longer part of the company
• The application business owner does not have an email address

As a best practice you should not use this parameter, you should instead ensure that all entries have a valid "manager" by performing a data quality check prior to launch your review campaign. As you will see, if RadiantOne Identity Analytics does not find any reviewer for a given line, it will be highlighted in the next section and you won't be able to start your review campaign.

Let's keep the default values for now and let's move to the next section by clicking on the Preview Review Data button

This section will present a preview of the data to be reviewed as well as the computed reviewer for each entry.

You can browse through the table, reorder the columns, add or remove columns through the options or export the data in CSV/excel format if needed (right click on the table for such purpose)

You can also access to objects details by clicking on the corresponding labels (login, name, permission, ...)

If some reviewers have not been found an error message is displayed on the screen and the Configure the review button is disabled. click on the Refine Perimeter button and refine your configuration by adding the missing managers to solve this problem.

As you can notice, the corresponding entries are highlighted in red.

If everything is ok, you can click on Configure the Review to move forward

You are almost done, the last thing you need is to give a pretty name to your review campaign, a due date and a priority number. This priority number can be useful when several review campaigns are run at once and you give your reviewers a way to review their entries per priority level.

When self delegation is enabled, the reviewer can reassign its entries to team members (subordinates if reviewing as a line manager, other resource owners if reviewing as a resource owner). RACI principles are enforced: the initial reviewer will remain marked as accountable of the results.

When offline mode is enabled you can send notification and gentle reminder emails with the entries to review as an attachment (excel format). The reviewer just has to fulfill the excel document and send it back to the review owner once checked, the review owner can import those results in the review through the UI. The reviewer can also directly download the excel review file and upload it when he has updated it directly from his "Access360" interface.

• Complete the entries to review on excel file

• Download and Upload the excel file

By the review owner from the review follow-up interface:

By the reviewer from his Access360 interface:

• The number of review entries is displayed

• The review progress has been updated

Once everything is fulfilled, click on Launch the Review to launch your review.
Please note that it will launch the review immediately, but keep calm, it can be cancelled if needed.

Once your review campaign has been launched, it appears in the compliance review management page.
You can access to this page through the menu Review / Access Review Management

The very first thing you will want to do is to send a notification email to the reviewers. Select your review campaign and click on the Send a message button

You have several choices here:

• Send a message to all the reviewers with all the entries as an attachment
• Send a message to the remaining reviewers only with the remaining entries to review as an attachment
• Send an email to all the reviewers without attachment
• Send an email to the remaining reviewers without attachment

The first two choices can be useful if you want to send the review content along with the email for instance when you want to enable "offline" reviews by some reviewers (reviewing through an excel spreadsheet instead of reviewing in the UI)
The latter are more "traditional" as they do not include any attachment.

Depending on your review strategy and your review phase (initial notification,gentle reminder), you have to select the right Mail Strategy in the combo box.

In our case, we choose Send an email to all the reviewers without attachment, we refine the mail content and we send the message. Note that we are also sending those mails to [email protected], this is a best practice as it can be used at a later time to prove to the auditors that notifications and gentle reminders have been sent to the reviewers.

The mails look like

Reviewers have received an email and will connect to the RadiantOne Identity Analytics platform to review their entries. Reviewers have to select the review campaign to review.

As a reviewer I can approve, revoke or comment one by one, I can also perform bulk operations by selecting several entries at once.

I can export data when clicking on the advanced options on the right (...) in CSV or XSLX, activate/deactivate advanced filtering and configure columns.

When activating the "Advanced filtering" option, I can filter and sort easily some of the columns like in an excel spreadsheet.

When clicking on "Configure columns", I can reorder the table, add/remove columns or freeze first/last columns.

As I move forward in my reviews, if I check the option "Hide already reviewed entries", I see the list diminishing: all reviewed entries are no longer displayed in the list. Nevertheless, I can change my mind and I am allowed to change the review status of any entry until the review campaign is finalized. In order to do so, I just have to uncheck this option.

Only the remaining entries to review are displayed.

I can filter the entries by account, identity, permission or application thanks to the Global Filter. This is useful if I want to review the entries by Login, Identity, Permission, Service Account, Application, Review Comment and use bulk operations when needed

Once everything has been reviewed, a pop-up window appears asking me to "sign off" or "display all reviewed entries" if I change my mind and want to update later the review status for some of my entries.

If I chose "display all reviewed entries", I can update anytime some of the entries decision and chose to "sign off" later.

If I chose "sign off", all my decisions will be ready for remediation and I'm not able to change my mind anymore untill the review owner "Force Bulk Reset" for some or all of my reviewed entries.

I can close my web browser. Depending on the configuration chosen, the "signed-off" entries will automatically go in a "pending remediation" state within the next days or manually by the review owner.
Then the technical owner or review owner will have the ability to process and monitor the remediation from the remediation management user interface.

Grouped list mode review

To facilitate the review, reviewers can group entries by account login, identity name, permission or application. This mode allows bulk approval or bulk revocation.

Grouped by permission:

Grouped by application:

Pivot table mode review

This mode is a graphic mode and allows reviewers to have graphic view.

All entries can be organized to have a rapid view and help to identify discrepancies between accounts. Click on the button highlighted in yellow bellow. Discrepancy accounts will be quickly identified. With this mode bulk approval and bulk revocation are interesting.

Filters on the pivot table can be directly applied to facilitate review.

Once connected as an administrator to the RadiantOne Identity Analytics platform, I select Access Review Management in the menu and pick my review campaign to show its details.

I can have a look at the current status and statistics.

Reviewers that have already signed off their user access review are are shown in the left-hand table, like Samantha Schwartz here. In the table on the right, reviewers who have not yet started reviewing entries, or who are in the process of reviewing them, or who have reviewed all entries but have not yet signed off their review, are displayed.

I can also browse through the review perimeter to check the current review status.

Then I can have a look at the entries signed off so far. When entries are in that particular state, it means that the reviewer cannot change his decision anymore. These entries are ready to be remediated. The remediation can be launched automatically based on the script that is executed daily and manually by the review owner.
By selecting entries and clicking on "Proceed Now", the "signed off" entries will be immediately set in "pending remediation" state.
By selecting entries and clicking on "Force Bulk Reset", the entries will once again be available to the reviewer so that he can change his decisions.

For now, I want to send a gentle reminder to the reviewers, I go back to the Access Review Management interface, I select my review and click Send a message .

Noel HOGAN receives a gentle reminder, he connects to the RadiantOne Identity Analytics interface to do the review.
He wants to delegate the review of all the "Elyxo" entries to a member of his team, responsible for this application.

He filters the list to show only entries related to elyxo

and he selects all entries thanks to the Check all option

and select Ask team for help...

Noel can now pick a team member to delegate those entries.

The following delegation principles are applied:

• When an individual reviews an entry as a line manager of the account owner, he can only delegate this entry to a team member
• When an individual reviews an entry as an application business owner, he can only delegate this entry to the other application business owners
• When you want to delegate several entries at once, the list must be uniform (you cannot delegate at the same time line managers entries and application owners entries)
• When you are the default reviewer of an entry, you cannot delegate it
• You cannot delegate the review of an entry in a way that one will have to review himself

When Noel clicks on "Check", if the person cannot be the reviewer, the solution gives him the reason in a window:

In case of doubt, you can display the 'Reviewer origin' column in the table.

Noel selects Philip TORRES in the list:

Once done, the entries are now assigned to Philip.
However, if he changed his mind, he still can display the related entries by unchecking the option "Hide entries delegated to team members". He can also add columns, like the "Reviewer name", to manage entries if he has different delegatees, by clicking on the "..." on the right and selecting "Configure columns".

Then he still can select them and reset them in order to delegate them to another person.

As you can notice, a small icon appears at the beginning of the line because this review has been self-delegated. You can further display the *'accountable name if you want to have both the responsible and the accountable information.

If needed you can reset the delegation status by selecting those entries and clicking on Force bulk reset

The review campaign is now almost done, only some entries still need to be reviewed.

Miguel MORENO has not reviewed any entries, he still have 63 entries to review.
Antoinette GONZALES has reviewed all her entries, but she has not signed off.

Regarding Miguel MORENO, after a quick call with him, the review owner decides to approve the 63 entries and make the signed off. In order to do so, he switch to the Entries to review tab, filter on the Reviewer "Miguel MORENO", right click on the table to select all entries and force those entries status to Approval.

As you can see, once forced as approved, those entries have been marked as reviewed as Jaime ROBERTSON (the review owner) on behalf of Miguel MORENO. It means that when you force a review status as an administrator, RadiantOne Identity Analytics considers that you are acting on behalf of the accountable reviewer.

All entries have now been reviewed, but the "sign off" as not been done by Miguel and Antoinette. As asked by Miguel, I can directly as the review owner force the "sign off" so that we can immediatly proceed with the remediation phase.

Now that all entries have been signed off, let's go back to the Access Review Management page and finalize it: Select the review campaign and click on Finalize.

In the example above, some entries still need to be reviewed. This is why a warning message appears and a decision regarding those entries must be taken:

• mark those remaining entries as to be revoked
• mark those remaining entries as ok
• mark those remaining entries as not reviewed

In our case we will mark them as not reviewed even though we know that it will correspond to a review failure

The review is now finalized, a compliance report is automatically generated and can be downloaded through the Access Review Management interface. Please refresh the page before.

You can also browse the review campaign details to access the KPIs

Once your review campaign is finalized, or once a reviewer has signed off his review if you activated the immediate remediation, requested remediations are automatically triggered. You can follow up the remediation progress through the menu entry Remediation management.

By default, it gives you a consolidated overview of all the remediation, whatever the review campaigns.

Each remediation is associated with the corresponding application technical owners. While remediation are in progress, application technical owners will see those remediation in their interface.

A remediation is following a simple ITSM change management process. Each remediation has its own current status and open/close state.

In our use case, once the remediation management displayed, the administrator can follow up the remediation We can notice that some action have already been made

We can filter the remediation UI for our review campaign thanks to the Advanced Filters feature in the Details toolbar as for now we only want to follow up remediation progress related to our review campaign

We click on Send a message in order to send a mail to all the application technical owners with pending remediation

As a technical SAP application owner, Kimberly receives an email. She connects to the Identity Analytics platform to access the pending remediation list.

She revokes all the access in SAP except the one for MARTEAU13 as this one is still needed

Once remediation are marked as done in the Identity Analytics platform, the RadiantOne Identity Analytics administrator refresh the data by extracting and loading fresh data from the target systems (HR, SAGE and Elyxo)

The Identity Analytics administrator can double-check in Remediation Management if everything is ok. In our case, although Kimberly has marked the remediation as been done, nothing has been done in SAP: The access rights are still active

This is automatically highlighted in the Remediation Management: A new section discrepancies appears and list all those problems

The Identity Analytics administrator now have to investigate with the application owner why we ended up with this situation